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A tour is the central operating unit in Fanhaven. It groups your events, merch catalog, inventory, staff, and financial settings into one manageable package.

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Creating a tour

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From the dashboard sidebar, click Tours to see all your tours.
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Click “Create Tour”
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Enter the tour name, set the start and end dates, and select the artist this tour belongs to.
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Configure tour settings
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After creation, you’ll be taken to the Tour Info page where you can fine-tune settings.

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Tour settings

The Tour Info page contains everything about your tour’s configuration:

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General information

  • Tour name and date range
  • Artist association
  • Tour status (active, completed, etc.)

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Promotions & giveaways

Fanhaven supports several built-in promotional mechanics that run at the tour level:
PromotionHow it works
GiveawayRandomly select winners from qualifying transactions
LotteryFans enter a drawing with each purchase
BOGOBuy-one-get-one deals on selected items
Spend ThresholdReward fans who spend above a set amount
Quantity ThresholdReward fans who buy a minimum number of items
Promotions are a great way to drive higher average order values and collect more fan data at the booth.

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Mobile ordering

Toggle mobile ordering on or off for the tour. When enabled, you can configure:
  • Pickup booth — Where fans collect mobile orders
  • Shipping options — Allow shipped orders
  • Fanpass requirement — Require a Fanpass to place mobile orders

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POS configuration

Tour-level POS settings include:
  • Register layout — The arrangement of items on the POS screen
  • Tipping — Enable/disable and set tip presets
  • Manager PIN requirements — Require a manager PIN for sensitive actions like refunds

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Managing multiple tours

From the Tours list, you can:
  • View all tours across your organization
  • Switch between active tours
  • Archive completed tours
  • Duplicate tour settings to quickly set up new runs
When you switch tours, the entire dashboard context changes — stats, inventory, events, and settings all reflect the selected tour.